FAQ

RETURN AND REFUND POLICY

We want you to be happy and completely satisfied and believe we can make that possible if you follow a few directions…Please proceed as follows:

Returns and refunds:

You must call Sea & Shell locally at 843-452-1960 within 7 days of receipt of your item to receive return authorization.

Keep the original packaging

Item must be returned in the same condition, and same packaging it was received.

Refund will be made when item is shipped back within 3 days of receiving return authorization less the original shipping charges and a 5% credit card transaction fee that has been incurred by Sea I& Shell.

Refund is made once item is received by Sea & Shell and determined to be in good condition

Return shipping is the responsibility of the customer

Return of Damaged items:

Sea & Shell must be contact with 72 hours of receipt or a return will not be granted.

Item will be replaced at no charge and no additional shipping

Restocking Fee Will Apply When:

Custom Designs will incur a 25% restocking fee less all shipping charges. All efforts are made to provide 100% satisfaction. Many pictures are sent showing all angles of the item with measurements and no deposit is required when making a custom piece.

Large pieces of furniture, chandeliers, mirrors and some of the wall sconces. Many of these items require special packaging and delivery by truck. A 25% fee will apply to those items.

No return on:

Christmas items

PLEASE REMEMBER TO CALL SEA & SHELL FOR ALL RETURNS OR REFUNDS AT 843-452-1960. YOU MUST CALL FOR RETURN AUTHORIZATION OR A REFUND MAY NOT BE EXTENDED. YOU MUST KEEP ORIGINAL PACKAGING.

CALL 843-452-1960

References

....................................................................................................................................................................................................................................................................

Frequently Asked Questions